How can we help?

Every step, from printing to your door, is on Your orders and sent to you on WhatsApp. Sign in with the number you used at checkout to see it.

Cairo and Giza take 1–2 working days, the furthest governorates 5–6. Made-for-you copies add 4–6 working days for printing, depending on the binding. Order a Standard Edition copy before 1 pm and Cairo and Giza can have it the same day. Delivery has the full list and fees.

Yes, until the order ships: open it in Your orders and choose Change the address. Once it’s on its way, reply to the courier’s WhatsApp message to choose another day.

Standard Edition copies can be cancelled until they ship. Made-for-you copies can be cancelled until printing starts, usually within a few hours of ordering. Paid orders are refunded the way you paid; if you chose cash on delivery, there’s nothing to pay.

We’re sorry. Open the order, choose Report a problem and add a photo or two. We replace it free, and the courier takes the damaged copy back.

Standard Edition copies can be returned within 14 days. Choose Return items on the order and pick a day for the courier to collect. For a change of mind, 45 EGP for the pickup comes off the refund; a faulty copy is collected for free. We refund you the day it reaches us. Returns and refunds explains where your money goes.

In Egypt: card (Visa, Mastercard, Meeza), mobile wallet, InstaPay or Fawry; for printed copies also cash on delivery and valU or Sympl instalments. In Saudi Arabia: mada, Apple Pay, STC Pay or card. In the UAE: card or Apple Pay. Prices always include VAT.

No money was taken. The most common reasons are not enough balance, or online payments switched off for the card; you can turn them on in your bank’s app. Then try again, or choose another way to pay.

Sometimes a bank takes a few minutes to confirm. We hold your order for 30 minutes and message you on WhatsApp when it clears. Please don’t pay twice; if you did, the second payment is refunded automatically.

You get a reference number. Pay it in cash at any Fawry point, or in your bank or wallet app, within 24 hours. Your book opens, or your order starts, the moment it’s paid.

Every payment gets a tax invoice showing the VAT. It’s sent to your WhatsApp and kept in Account › Orders and purchases, where you can print it.

No. If you tick Save this card, our payment provider stores it; we never keep the security code, so you enter it each time. Remove a card any time in Account › Payment.

Open Your library on any phone, tablet or computer and choose a book. It opens in the reader in your browser, at the page where you stopped.

Yes. In the reader, choose Download. Downloaded books open offline on that device. You can keep downloads on up to 5 devices at a time.

Go to Account › Devices and remove one you no longer use. Its downloads are removed from that device, and its place is free straight away.

Yes. When you’re signed in, your place, highlights, notes and bookmarks follow you to every device.

We’re still setting its edition: checking the text and typesetting it. Tap Notify me and we’ll tell you on WhatsApp the day it’s ready. You can also request a book we don’t have.

Within 48 hours of buying it, if you haven’t opened it in the reader. Reading the free first chapter doesn’t count. Ask from the purchase in Account › Orders and purchases.

Every e-book, one free e-book gift a month, and in Egypt one free standard delivery a month. It costs 79 EGP a month or 790 EGP a year (19 or 190 SAR).

With a card, mada, Apple Pay or STC Pay, Plus renews by itself and we remind you 3 days before. With Fawry, InstaPay or a mobile wallet, Plus renews by hand: we message you 3 days before each month with a way to pay, and you pay it yourself. The free week starts with a card or mada only.

You keep reading for 3 more days while you pay or update your card. After that, Plus pauses until you pay. Nothing is lost: your place and notes wait for you.

In Account › Plus, choose Cancel Plus. You keep reading until the end of the period you paid for, and we won’t charge you again.

Books you bought stay yours. Books you read with Plus close, but your place, highlights and notes are kept for when you come back.

Choose a book, write a dedication and pick a day. We set your words on its title page and send a link on WhatsApp. The person you send it to opens it with their phone number.

Yes: today, the first morning of Ramadan, Eid morning, or any date you choose. The link arrives at 9:00 Cairo time on that day.

Check its status in Account › Gifts and choose Resend. A link that hasn’t been claimed expires after 30 days; resending gives it 30 more.

A gift opens only for the number you sent it to, so nobody else can claim it. If they’ve changed numbers, resend it to the new one from Account › Gifts.

No. Printed gifts travel without prices or an invoice; the invoice comes to you. If you don’t know their address, we can ask them for it.

With your phone number. We send a 4-digit code by text message or WhatsApp; there’s no password. You stay signed in on that device for 30 days.

Codes usually arrive within a minute. After 60 seconds you can send it again, or ask for it on WhatsApp instead. After three wrong codes, sign-in pauses for 15 minutes to keep your account safe.

Change it in Account › Privacy while you can still receive a code on the old one, and your library moves with you. Lost the old number? Contact us and we’ll help you prove it’s yours.

Yes, in Account › Privacy. Deleting your account is final after 14 days; until then, signing in cancels it. Our privacy notice explains what we keep.